BCBS Provider Phone Number Directory: Contact Every Blue Plan
If you are a medical biller, provider, or clinic manager, finding a live person at Blue Cross Blue Shield can be a frustrating experience. Each of the 34 independent BCBS companies operates its own provider services department with different phone numbers, IVR systems, and hours of operation.
Below is the master directory of provider service phone numbers for every major BCBS company. If you need to route a claim for an out-of-state patient, you should use the prefix lookup tool to identify the exact home plan phone number first.
Primary BCBS Provider Service Lines
| BCBS Company | Provider Services | Claims | Prior Auth / Other |
|---|---|---|---|
| Anthem Blue Cross California | (800) 676-2583 | — | Dental: (800) 852-6631 |
| Anthem BCBS Georgia | (800) 451-1367 | — | — |
| Anthem BCBS Indiana | (800) 528-7264 | — | — |
| Anthem BCBS Kentucky | (800) 888-0885 | (888) 650-4133 | (800) 282-1016 |
| Anthem BCBS Maine | (866) 583-6182 | — | Dedicated Team: (833) 690-2936 |
| Anthem BCBS Missouri | (888) 730-2817 | — | Peer-to-Peer: (888) 870-9342 |
| Anthem BCBS Nevada | (877) 833-5742 | — | — |
| Anthem BCBS New Hampshire | (833) 772-4120 | — | PPO/HRA: (833) 772-4122 |
| Anthem BCBS New York | (866) 422-2583 | — | (800) 433-9592 |
| Anthem BCBS Ohio | (844) 912-0938 | — | — |
| Anthem BCBS Virginia | (800) 533-1120 | BlueCard: (844) 545-1430 | BlueCard Elig: (800) 676-2583 |
| Anthem BCBS Wisconsin | (855) 558-1443 | — | — |
| BCBS Of Illinois | (877) 860-2837 | — | — |
| BCBS Of Montana | (800) 447-7828 | (800) 282-4548 (Availity) | FEP: (800) 634-3569 |
| BCBS Of New Mexico | (866) 236-1702 | — | Fax: (866) 290-7718 |
| BCBS Of Oklahoma | (866) 520-2507 | — | Medicare Adv: (877) 774-8592 |
| BCBS Of Texas | (800) 451-0287 | (800) 528-7264 | — |
| BCBS Of Alabama | (800) 292-8868 | — | — |
| BCBS Of Arizona | (800) 528-7264 | — | — |
| BCBS Of Kansas | (800) 432-0272 | — | — |
| BCBS Of Kansas City | (816) 395-2222 | — | — |
| BCBS Of Louisiana | (800) 495-2583 | — | — |
| BCBS Of Massachusetts | (800) 262-2583 | — | — |
| BCBS Of Michigan | (800) 282-4548 | — | — |
| BCBS Of Minnesota | (651) 662-8000 | — | — |
| BCBS Of Nebraska | (402) 982-7000 | — | — |
| BCBS Of North Carolina | (877) 258-3334 | — | — |
| BCBS Of North Dakota | (844) 363-8457 | — | Sales: (800) 280-2583 |
| BCBS Of Rhode Island | (401) 274-4848 | BlueLine 24/7: (401) 272-1590 | Prior Auth: (800) 635-2477 |
| BCBS Of South Carolina | (800) 868-2500 | Tech Support: (855) 229-5720 | Radiology Auth: (866) 500-7664 |
| BCBS Of Tennessee | (800) 924-7141 | Alt: (800) 565-9140 | — |
| BCBS Of Vermont | (888) 449-0443 | Claims: (802) 225-7698 | Prior Auth: (800) 787-4632 |
| BCBS Of Wyoming | (800) 442-2376 | — | WyoBlue Adv: (844) 682-9449 |
| Blue Cross Of Idaho | (800) 528-7264 | — | — |
| Blue Shield Of California | (866) 346-7198 | — | — |
| Capital Blue Cross (PA) | (800) 543-7101 | — | — |
| CareFirst BCBS Maryland | (800) 842-5975 | Alt: (877) 228-7268 | State Info: (410) 767-4775 |
| Excellus BCBS New York | (800) 920-8889 | Member Svc: (800) 499-1275 | Medicare: (877) 883-9577 |
| Florida Blue | (800) 352-2583 | Local Center: (877) 352-5830 | Medicaid: (877) 711-3662 |
| Highmark BCBS Delaware | (302) 421-3000 | — | — |
| Highmark BCBS West Virginia | (304) 424-7700 | — | — |
| Horizon BCBS New Jersey | (800) 370-5088 | — | — |
| Independence Blue Cross (PA) | (800) 275-2583 | Medigap: (888) 926-1212 | Medicare: (800) 645-3965 |
| Premera Blue Cross Alaska | (800) 508-4722 | Individual: (800) 607-0546 | Group: (800) 722-1471 |
| Premera Blue Cross Washington | (800) 676-8033 | Billing: (800) 845-6167 | — |
| Regence Blue Shield Idaho | (888) 291-0361 | Member Svc: (800) 854-5585 | Prior Auth: (866) 543-5746 |
| Regence Blue Shield Oregon | (800) 253-0838 | Member Svc: (888) 675-6570 | BlueCard: (800) 448-0525 |
| Regence Blue Shield Utah | (800) 253-0838 | Member Svc: (888) 675-6570 | Nurse Line 24/7: (800) 267-6729 |
| Regence Blue Shield Washington | (877) 375-2595 | Member Svc: (888) 675-6570 | WA Insurance Comm: (800) 562-6900 |
| Wellmark BCBS Iowa | (800) 524-9242 | — | BeWell 24/7: (844) 842-3935 |
| Wellmark BCBS South Dakota | (605) 373-7200 | Precert: (800) 552-3993 | Pharmacy Auth: (800) 600-8065 |
Note: A dash (—) means no separate number was identified in official reference documents. In those cases the primary Provider Services line handles all inquiry types. For companies not listed above, search by state to find your local plan’s contact info.
How to Reach a Live Representative at BCBS
Most BCBS provider lines use a multi-layered IVR (Interactive Voice Response) system. To increase your chances of speaking to a human agent:
- Have the Alpha Prefix Ready: The system will almost always ask for the 3rd, 4th, and 5th characters of the Member ID (the alpha prefix).
- Use the “Representative” Prompt: If the system asks why you’re calling, say “Representative” or “Agent.”
- Try the Eligibility Department: If you can’t reach a claims representative, try routing to the eligibility and benefits department. Once a live person answers, they can often warm-transfer you to the correct claims department.
- Call Early: The best time to call is between 8:00 AM and 9:00 AM in the company’s local time zone.
What Is the BlueCard Eligibility Line?
For out-of-state patients (where the patient has a BCBS plan from a different state than your practice), you can use the National BlueCard Eligibility Line at 1-800-676-2583 (BLUE).
When you call this number, you will be asked to provide the patient’s 3-letter alpha prefix. The system will then automatically route your call to the provider services department of the patient’s “Home” plan. This is often the fastest way to verify benefits for out-of-state patients without having to hunt for individual state phone numbers.
Common Reasons for Provider Line Rejections
If you call a provider line and are told the member is not found:
- Check for Prefix Changes: BCBS plans often update prefixes at the start of the year. The card in your file might be outdated.
- Verify the Home Plan: Ensure you are calling the “Home” plan (the company listed by the prefix) rather than the “Local” plan where the service was rendered.
- Member ID Format: Ensure you are entering the numeric portion of the ID correctly after the prefix.
Still Can’t Find the Right Number?
- Look up your prefix to match it to the correct company.
- Find BCBS companies by state.
- Learn how to read every field on a BCBS card.
- What to do if a card is getting rejected.
Directory data is verified against official BCBS provider manuals and updated periodically. This site is an independent reference and is not affiliated with the Blue Cross Blue Shield Association.